Frequently Asked Questions
You can learn more about e:PROGRESS and get help with your e:PROGRESS app by reading the FAQs below.
About
e:PROGRESS is an intelligent charging solution that connects your Honda electric vehicle with any home charger and tariff. Managed in an intuitively smart app, this service charges your Honda EV in the cheapest and greenest way.
e:PROGRESS automatically generates an Intelligent Charging plan for you.
Simply set your regular schedule in the app once, and thereafter, just plug in and enjoy your time at home. e:PROGRESS automatically schedules your charging based on your preferences, saving you the hassle of manually adjusting each day.
To support you on your e:PROGRESS journey, we have put together this informative guide on using our app. Download it here
Charging an electric or plug-in vehicle at times when the overall demand for electricity is lower, such as at night or when there is more renewable energy on the grid, is beneficial for both you and the environment. However anyone can simply plug-in to charge, so what is it that makes it intelligent?
The e:PROGRESS app generates an Intelligent Charging plan, managing all of the scheduling for you at the cleanest and greenest times. So by connecting your car and tariff, you can reduce the cost of charging your Honda.
All you require is a compatible Honda vehicle and a My Honda+ subscription.
e:PROGRESS works with any dynamic, dual rate, or flat rate tariff and is designed to support the Agile Octopus tariff. We recommend using a dynamic or dual rate tariff to receive the maximum benefit from e:PROGRESS as this ensures maximum cost and carbon savings.
e:PROGRESS is an exclusive service for Honda drivers. See our list of compatible vehicles here.
Yes. e:PROGRESS works with any home charging solution. Download the app to get started.
No. Whilst we do recommend installing a home charger for safety and more efficient charging, it is not necessary. e:PROGRESS can operate with a standard 3-pin socket charging method.
Yes. e:PROGRESS works with any dynamic, dual rate, or flat rate tariff from any supplier. We would recommend switching to the Agile Octopus or a dual rate EV tariff to receive the maximum benefit from Intelligent Charging.
Yes. e:PROGRESS works with any home charging solution. Download the app to get started.
Very little, if any at all. Despite being an advanced technology, electric cars are remarkably simple to maintain and the same goes for chargers.
However, if you do experience any issues with one of our chargers, e:PROGRESS is here to support you. Included with our service is three years of remote diagnostics and repairs. If an onsite visit is required or you experience any in-warranty issues, we’ll liaise with British Gas on your behalf.
Getting a Charger
The location of the charger will depend on the distance from your consumer unit and the available power at your selected location.
If you choose a charger through our installation partner Pod Point, they will advise you on the best location for your charger during your free home survey.
After completing the registration form, you will receive an email with a link to arrange your survey. It takes up to one week to complete your survey and approximately three weeks to install your charger. Your installation may take longer than this if your property requires additional works, such as electrical upgrades, or if our installer is required to submit an application form for your property. An application form is required if your household load is close to the limit of your main fuse. Most agencies respond to applications within 1 – 4 weeks.
Your charger will charge any EV. However, you must have a compatible Honda EV or plug-in to use e:PROGRESS and benefit from Intelligent Charging.
Savings and Costs
Your first year is free! Thereafter, you’ll be charged £75 per year to benefit from Intelligent Charging.
We have calculated that Honda drivers can save up to £2,034 per year by using e:PROGRESS. These savings are based on an average household energy consumption of 4200 kWh per year plus the energy consumed by a Honda e travelling 8,000 miles per year (22 miles per day) with an efficiency of 4 miles/kWh, or 2000 kWh. The monetary savings are calculated by comparing the cost of this energy when powered by Agile Octopus against a standard flat tariff with a rate of 17.4p/kWh and a standing charge of 25p/day. Tariff pricing for Agile Octopus is based on the past 12 months’ data (up to June 2021) for the London area. Vehicle charging costs are based on e:PROGRESS intelligent charging selecting the half-hourly periods with the lowest prices on the Agile Octopus tariff between 6pm and 6am each day. The vehicle charging rate is fixed at 6.6kW/h. Your savings will differ based on your household consumption, vehicle usage, driving style, and location.
You do not need to switch tariff. However, you should consider switching to a dynamic or dual rate tariff to receive the maximum cost and carbon savings from e:PROGRESS.
The Agile Octopus tariff is linked to the wholesale market offering a different electricity price every half an hour. You can see the wholesale market prices and carbon intensity here.
By using the Agile Octopus tariff your Intelligent Charging plan will automatically select the lowest cost times to charge. You could even benefit from negative market pricing, meaning you can sometimes be paid to charge your car!
Octopus Go is a dual rate tariff which offers four hours of low-cost electricity between 00:30 and 04:30, every day. Find out more here. Other providers offer dual rate tariffs.
To switch tariff, contact the energy provider you want to switch to.
Your tariff switch will complete in five working days under the Energy Switch Guarantee.
If you are on a standard variable or fixed rate tariff, you will pay the same price throughout the day. However, e:PROGRESS enables you to use carbon optimisation to charge at the cleanest and greenest times, or you can connect your solar panels to charge during the sunniest hours.
You will receive the maximum benefit from Intelligent Charging by switching to a dynamic or dual-rate tariff.
Your Intelligent Charging plan will automatically schedule your charging for the lowest cost off peak period of your dual rate tariff. With Octopus Go this is between 00:30 and 04:30, every day.
A dynamic tariff offers a different electricity price every half an hour and is linked to the wholesale market.
e:PROGRESS connects to a dynamic tariff to automatically schedule your charging at the lowest cost 30-minute intervals so you do not need to manually check prices or manage your schedule. Simply keep your vehicle connected when it is not in use and e:PROGRESS will automatically generate your Intelligent Charging plans for you.
You do not need a smart meter to use e:PROGRESS. However, you may need a smart meter to be eligible for a dual rate or dynamic tariff. Contact your energy provider for more information.
Using e:PROGRESS
You will always be able to charge immediately using the ‘charge now’ function in the e:PROGRESS app.
Yes. Your Intelligent Charging plan is based on your departure time, your desired level of charge, and your optimisation mode.
Simply set your minimum and target level of charge during the initial setup of your e:PROGRESS app then connect your vehicle when it’s not in use.
You should connect your vehicle whenever it is not in use. This will allow e:PROGRESS to generate the cleanest, greenest, and lowest cost Intelligent Charging plan for you.
e:PROGRESS automatically manages your charging for you and does not require any input after your initial setup. Keep your car connected for as long as possible to gain the maximum benefit from Intelligent Charging.
Yes! Simply enter the specification of your solar panels into your e:PROGRESS settings. Your Intelligent Charging plan will automatically manage your charging based on the predicted output of your solar panels. Use solar charging with your energy tariff or use your solar panels to reduce the emissions generated by charging your EV.
No. The e:PROGRESS solar optimisation is hardware free and works with any solar system. Your Intelligent Charging plan is based on the predicted generation of your solar panels.
Please email support@honda-eprogress.co.uk to cancel your subscription.
Optimisation Modes
The e:PROGRESS cost optimisation mode will automatically generate the lowest cost Intelligent Charging plan for you based on your tariff and your preferences.
The e:PROGRESS carbon optimisation mode will automatically generate the lowest carbon Intelligent Charging plan for you based on the carbon emissions of the grid and your preferences.
The e:PROGRESS balanced optimisation mode will automatically generate an Intelligent Charging plan that reduces both the cost and carbon emissions of charging.
The e:PROGRESS solar optimisation is an AI prediction based service which uses your solar system specification and your location to predict the output of your solar panels. Your cost, carbon, or balanced Intelligent Charging plan will automatically take into account your predicted solar output.
The e:PROGRESS solar optimisation can be used with any of the optimisation modes. Simply provide your solar system specification in your e:PROGRESS preferences to use the e:PROGRESS solar optimisation.
