British Gas EV charger Installation
To unlock the full benefits of e:PROGRESS, the installation of our chargers is provided by British Gas.
Always meeting the required government legislation on charger installation, you can feel safe in the knowledge that the team will provide a quick and professional service throughout the process.
INSTALLING YOUR HOME CHARGER
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Online questionnaire and charger selection
If you need a charger installed, complete our short form and then British Gas will contact you to start your journey. You will then complete an online questionnaire so British Gas can understand the requirements of your installation. You will then select your charger of choice.
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Virtual home check
A quick video call will then be arranged with British Gas which should take no longer than 30 minutes. This will enable British Gas to understand where you want your charger installed and any other installation requirements.
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Compliance and regulation
Installation of a home charger requires a notification to the Distribution Network Operator (DNO) who control the electricity distribution for your local area. This is a compulsory step in any installation and British Gas will manage this on your behalf.
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Installation Day
On your chosen day of installation, you will receive a text to confirm your appointment time.
The installation itself will take between two and three hours, but it can vary depending on your home’s requirements. Once installed, British Gas will show you how it works and answer any questions you may have.
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Join e:PROGRESS
Connect your new charger in the e:PROGRESS app and you can start saving with Intelligent Charging.
British Gas will help you with the initial connection and will also be on hand for any support needed with the charger.
Learn more about the e:PROGRESS app
Installation FAQs
See our FAQs below for answers to some common questions customers ask about installing their charger.
The location of the charger will depend on the distance from your consumer unit and the available power at your selected location.
If you choose a charger through our installation partner Pod Point, they will advise you on the best location for your charger during your free home survey.
After completing the registration form, you will receive an email with a link to arrange your survey. It takes up to one week to complete your survey and approximately three weeks to install your charger. Your installation may take longer than this if your property requires additional works, such as electrical upgrades, or if our installer is required to submit an application form for your property. An application form is required if your household load is close to the limit of your main fuse. Most agencies respond to applications within 1 – 4 weeks.
